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Site help

This website was developed with the latest technology to create a user-friendly experience. While we trust you will find this site informative and easy to explore, this section should help answer any technical questions you may have about our website.

We welcome all feedback and user interest, so if you have any comments, suggestions or experience any technical difficulties while using our site, please contact us.

Keys to icons

PDF Adobe PDF   for print-quality document . . . more
PDF Adobe PDF's segmented   segmented by section . . . more
Microsoft Excel Microsoft Excel   spreadsheet
Macromedia Flash Macromedia Flash   animated movie
Microsoft Outlook Microsoft Outlook   calendar item
Microsoft PowerPoint Microsoft PowerPoint   slide-show presentation
Microsoft Word Microsoft Word document   document
WinZip Compressed Zipped file   compressed folder or folder
Windows Media Player Microsoft Windows Media Player   view and listen to the videos. . . more


Bookmark   Bookmark the page, adding to your Favourites. You can also click the page and press CTRL + B on your keyboard.
Print   This will print your page. It differs from the browser's FILE>PRINT command in that the content is especially transformed to be printer-optimised. It is suggested you print in landscape format.



This website has been built to comply with accessibility guidelines. In order to do this, we've used techniques supported by modern browsers (Internet Explorer 5.0 or later, Netscape 7.0 or later, Safari or Mozilla Firefox).

Modern browsers also make navigation faster and allow us to provide more advanced content and features. This means that, if you are using an older browser, you may be viewing our website in a more simplified form.

You can download the latest version of your preferred web browser below:

Download Internet Explorer
Download Safari
Download Mozilla Firefox


The site has been designed to make it as easy and quick to navigate as possible.

Use the menu at the top of the web page to enter the main sections of the site. Once you are in a section, you can get to the more detailed information via the menu that appears on the left-hand side of the screen.

Adobe PDF

Adobe PDF is a file format which saves existing documents with all their original formatting. This means that, when you look at a PDF document, you will see the formatting and layout that the author intended, even if you do not have the program they originally created it in.

In order to view PDF documents, you will need to have the free Adobe Acrobat Reader software installed on your computer.

Download Adobe Acrobat Reader

On the Adobe website, make sure that you choose the right options in the drop-down boxes before you download (e.g. Windows XP for your operating system). Make a note of where you are downloading the installation file to (e.g your desktop). After the download has completed, locate the installation file on your computer and double click on it. The installation programme will do the rest.

Once the Adobe Acrobat Reader software has been installed you will be able to read Adobe PDF files.

Saving a PDF

To save a PDF to your computer, right-click your mouse over the PDF link and select ‘save target as’ or ‘save link as’. If you have an Apple computer, click the link whilst holding down the ‘option’ key. You can then save the PDF where you want on your computer.


Accessible PDFs

We recommend that users download the latest version of Adobe Acrobat Reader to access Adobe PDF files.

Adobe Reader 7.0 enables users, read and use Adobe PDF documents and forms more easily – and across multiple languages.

For further information about accessibility and PDFs, please visit http://access.adobe.com/.

Adobe PDF troubleshooting

I have clicked on the link but my browser’s just gone blank.

Browsers have different ways of downloading PDFs. Most will ask you where you would like the file to download on your machine and show a progress meter as the file downloads. However, some browsers (such as Explorer 5 with Acrobat 4) load in the PDF page by page and don’t show a progress meter. In fact, the file is downloading – the first page should appear after a few minutes.


I’ve downloaded the file but nothing has appeared.

You may need to go to where the file was downloaded on your local drive (probably your c:/windows/temp directory) and click on it from there. If it doesn’t work, your Reader is not working properly and should be reinstalled.

For further troubleshooting suggestions, see Adobe technical support.

Video and audio



To view and listen to the videos on the site you need to have Windows Media Player or Real Player installed on your machine.

You can download Windows Media Player free from the Microsoft website and Real Player from the RealNetworks website.
Download Windows Media Player
Download Real Player

Adobe Flash

The site may contain animations and enhanced navigation features, which are created in Flash format. If you wish to view them, you will need Adobe Flash Player, which is available free from the Adobe site.

Download Adobe Flash Player

If you do not have Adobe Flash Player installed on your computer, you will automatically see alternative content for anything created in Flash.